windph respects your right to privacy and is committed to protecting your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its implementing rules and regulations. This Privacy Policy explains what personal information windph collects, why we collect it, how we use and protect it, and what rights you have as a data subject under Philippine law.
windph processes personal data in accordance with RA 10173 (Data Privacy Act of 2012) and the National Privacy Commission's implementing rules and regulations.
All data transmitted between your device and windph's servers is protected by industry-standard 256-bit SSL encryption — the same technology used by Philippine banks.
windph does not sell, rent, or trade your personal information to third parties for their independent marketing or commercial purposes — ever.
As a Philippine data subject, you hold rights of access, correction, erasure, object, and data portability. windph provides clear channels for you to exercise each of these rights.
windph is legally required to verify player identities and retain certain records under PAGCOR-aligned compliance frameworks and RA 9160 (Anti-Money Laundering Act).
windph retains personal data only for as long as necessary for the stated purpose or as required by applicable law. Data is securely deleted or anonymised when no longer needed.
This Privacy Policy ("Policy") describes how windph ("windph," "we," "us," "our") — the operator of the online gaming platform accessible at windph.net — collects, processes, stores, uses, and discloses personal information relating to its registered players and website visitors ("Data Subject," "you").
windph acts as the Personal Information Controller (PIC) with respect to personal data processed through the windph Platform. windph is committed to complying with the Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations (IRR), and all circulars issued by the National Privacy Commission (NPC) of the Philippines.
By registering a windph account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please do not use the windph Platform.
windph collects the following categories of personal information from its players:
| Data Category | Specific Data Points |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID type and number |
| Contact Data | Email address, Philippine mobile number (+63), residential address |
| Account Data | Username, encrypted password, account creation date, login history, session timestamps |
| Financial Data | GCash or Maya account reference, bank account name (for withdrawals), deposit and withdrawal transaction records, wallet balance history |
| Gaming Activity Data | Games played, bet amounts, wins and losses, bonus claims, game session logs |
| KYC / Verification Data | Government ID scan or photograph, selfie for liveness checks where required, proof of address documents |
| Device & Technical Data | IP address, device type, browser type and version, operating system, screen resolution, approximate geolocation derived from IP |
| Communication Data | Live chat transcripts, email correspondence with windph support, submitted feedback or complaint records |
| Behavioural Data | Pages visited on windph.net, navigation patterns, time on page, clickstream data |
windph does not intentionally collect special categories of sensitive personal information (such as health data, political affiliations, or racial or ethnic origin) unless specifically required for responsible gaming assessments or as mandated by applicable law.
windph collects personal data through the following channels:
windph processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:
| Purpose | Legal Basis (RA 10173) |
|---|---|
| Account registration and management | Performance of contract; consent |
| Processing deposits and withdrawals | Performance of contract |
| KYC identity verification | Legal obligation (PAGCOR, AML) |
| Anti-money laundering monitoring and reporting | Legal obligation (RA 9160 as amended) |
| Fraud detection and security monitoring | Legitimate interest; legal obligation |
| Customer support provision | Performance of contract; legitimate interest |
| Responsible gaming monitoring | Legal obligation; legitimate interest |
| Personalisation and game recommendations | Consent; legitimate interest |
| Platform analytics and improvement | Legitimate interest |
| Promotional communications (opt-in only) | Consent |
Where windph relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time by updating your account preferences or contacting the windph Data Protection Officer. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
windph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. windph may share your personal data with the following categories of recipients only as necessary for the stated purpose:
windph retains your personal data for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable Philippine law. The following general retention periods apply:
Upon expiry of the applicable retention period, windph will securely delete or anonymise your personal data so that it can no longer be attributed to you.
windph implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, disclosure, or alteration. These measures include, but are not limited to:
Notwithstanding these measures, no electronic transmission or storage system is fully secure. windph cannot guarantee absolute security but commits to implementing and maintaining appropriate safeguards proportionate to the risk.
windph uses cookies and similar tracking technologies on the windph.net website to enhance your browsing experience, ensure platform security, and gather analytical data. The following categories of cookies may be set:
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the windph Platform. windph does not use cookies to serve third-party advertising.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by windph:
Request a copy of the personal data windph holds about you and information about how it is processed.
Request correction of any inaccurate or incomplete personal data windph holds about you.
Request deletion of your personal data where it is no longer necessary, or where you withdraw consent, subject to legal retention obligations.
Object to the processing of your data for direct marketing purposes or where processing is based on legitimate interest.
Request a copy of your data in a structured, commonly used, machine-readable format for transfer to another controller.
If you believe windph has violated your data privacy rights, you may file a complaint with the National Privacy Commission of the Philippines.
To exercise any of these rights, please contact windph's Data Protection Officer using the details in Section 13. windph will respond to all verified data subject requests within fifteen (15) business days of receipt, or within such extended period as permitted under RA 10173 and NPC regulations for complex requests.
The windph Platform is strictly intended for adults aged 21 years and above, consistent with PAGCOR regulations governing online casino gaming in the Philippines. windph does not knowingly collect personal information from persons under the age of 21.
If windph becomes aware that personal data has been collected from a person under 21 — whether through misrepresentation during registration or any other means — windph will immediately suspend the relevant account, delete the personal data collected, and take appropriate action as required under its terms of service.
Parents and guardians are encouraged to use parental controls and device management tools to prevent minors from accessing online gaming platforms. If you believe a minor may be attempting to use windph, please notify our support team immediately via live chat.
Some of windph's third-party service providers — including game technology providers and cloud infrastructure partners — may process or store personal data in jurisdictions outside the Philippines. Where such cross-border transfers occur, windph takes appropriate measures to ensure that the receiving party provides an adequate level of data protection, including:
windph will not transfer your personal data outside the Philippines in a manner inconsistent with the requirements of RA 10173 and NPC regulations on cross-border data flows.
windph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. Material changes will be communicated to registered players via email to the address on file and/or by a prominent notice on the windph Platform.
The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the windph Platform following the effective date of any change constitutes your acknowledgement of the revised Policy. windph recommends that you review this Policy periodically to stay informed of how we protect your information.
windph has designated a Data Protection Officer (DPO) in accordance with Section 21 of RA 10173 and NPC regulations. If you have questions about this Privacy Policy, wish to exercise your data subject rights, or want to report a data privacy concern, please contact:
If you believe that windph has not adequately addressed your data privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. Details on how to file a complaint are available on the NPC's official website.
For general account support, billing queries, and responsible gaming assistance, windph's customer support team is available via live chat and email at [email protected], with typical email response times of under 24 hours for standard queries.
windph protects your personal data under Philippine law, never sells it to third parties, and gives you full control through clear data subject rights. Filipino players aged 21 and above are welcome to enjoy the full windph experience — securely and fairly.